Refund Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

I. No refund policy

As we are selling downloadable digital products, therefore, we do not allow or offer refunds after a product has been downloaded.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

However, in a determination to accomplish customer satisfaction, if you have any issue with the product, you can contact us through our email [email protected].

The refunds will be issued at our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

We take our customer’s feedback very seriously and use it to constantly improve our products and quality of service.

II. Methods of payment

We will refund your amount to the original payment method, once it has been processed.

III. Refund cycle

The complete refund process normally takes about 5-15 working days from the date of confirmation of the refund.